Employee Helpdesk Tool
It's simple for every team, from IT to HR to legal, to set up projects quickly and in their own way, without sacrificing the ability to collaborate across organisations.
A centralised location for all internal support requests
Faster resolution of issues
Employees are more productive and contribute to a greater bottom line, when they encounter fewer technical difficulties and get their issues resolved swiftly.
Automated ticketing system
An employee merely needs to select the issue they may be having and check the status to find out when their case will be resolved with automatic ticketing.
Powerful issue tracker
An issue tracker is a crucial part of a helpdesk for employees. It enables the effective recording of difficulties and flaws users encounter with software.
An internal knowledge repository
Employees, like customers, benefit from an internal knowledge base with a self-service portal that allows for easy ticket monitoring. In this case, the IT department can use the knowledge base to publish FAQs and common how-to's, as well as private internal articles that employees can use to solve problems on their own.
Optimal simplicity
Our AI-powered Wrksuite employee helpdesk organises the request tickets by the urgency and complexity, making the process of solving the issue exceedingly simple. The system can then quickly assign the tickets to team members who are better equipped to deal with particular requests or inquiries.
Making detailed submission records
When confronted with similar problems, Wrksuite helpdesk software often makes it simple for employees to refer to previous resolutions. That way, they can determine what work was completed and how they should respond to related issues in the future. Enhancing the employee experience starts with installing our top-notch helpdesk.
Auto Closure
Relationships that guarantee closure, Configure the rule such that the ticket gets automatically closed after a defined number of days of inaction. Create unique forms based on category and subcategory levels to gather pertinent data from staff members when they submit questions.
