Please select your product
Please select your product
Suite Team
US$ 49
per agent/month billed annually
Free trial
Invite 3 users
ℹAn integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
1 GSTINs
ℹDeliver rich, modern, and automated conversational experiences out-of-the-box on your website or mobile app.
Bill of Entry
ℹProvide personalized support over the phone or web.
Project Invoices
ℹCreate self-service articles that empower customers to find answers on their own.
Project Tasks
ℹAutomate and streamline agents' processes to provide faster resolution at scale.
Project Expenses
ℹProvide immediate answers to incoming questions using machine learning to reply instantly with available, relevant information so customers can get answers without waiting. Answers can be delivered via email, ticket form, live chat, messaging, social channels, Slack, API and/or SDK.
e-invoicing
ℹA unified, conversation-focused agent workspace helps your team manage conversations across all web, mobile and social channels in one single view.
Reporting tags
ℹAnalyze your performance using pre-built dashboards that include best practice customer service metrics.
Bulk Updates
ℹStore Wrksuite data, files and third party data in our flexible and open platform. Learn more about data by plan here.
Transaction Locking
ℹTap into 1,000+ prebuilt apps and integrations available from the Wrksuite Marketplace to unite your favorite tools and important business data without writing a single line of code. Or build your own apps for exclusive use within your account, using our App or Channel Framework.
Transaction Locking
ℹThe API is a powerful resource that many Wrksuite customers use to bulk-import resources, create apps, pull data from external sources, and more.
Timesheet and Billing
ℹPrescriptive guidance for feature activation, and better usage of core Wrksuite capabilities delivered digitally or through engagements and programs.
Payment Gateways
ℹPrescriptive guidance for feature activation, and better usage of core Wrksuite capabilities delivered digitally or through engagements and programs.
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Suite Growth
US$ 79
per agent/month billed annually
Free trial
Invite 5 users
ℹAn integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
2 GSTINs
ℹDeliver rich, modern, and automated conversational experiences out-of-the-box on your website or mobile app.
Retainer Invoices
ℹProvide personalized support over the phone or web.
Multi-currency Invoicing
ℹCreate self-service articles that empower customers to find answers on their own.
Automatic Exchange Rates
ℹAutomate and streamline agents' processes to provide faster resolution at scale.
Digital Signature
ℹProvide immediate answers to incoming questions using machine learning to reply instantly with available, relevant information so customers can get answers without waiting. Answers can be delivered via email, ticket form, live chat, messaging, social channels, Slack, API and/or SDK.
Project Time Tracking
ℹA unified, conversation-focused agent workspace helps your team manage conversations across all web, mobile and social channels in one single view.
Project Profitability
ℹAnalyze your performance using pre-built dashboards that include best practice customer service metrics.
Price Lists
ℹStore Wrksuite data, files and third party data in our flexible and open platform. Learn more about data by plan here.
Landed Costs
ℹTap into 1,000+ prebuilt apps and integrations available from the Wrksuite Marketplace to unite your favorite tools and important business data without writing a single line of code. Or build your own apps for exclusive use within your account, using our App or Channel Framework.
Currency Adjustments
ℹThe API is a powerful resource that many Wrksuite customers use to bulk-import resources, create apps, pull data from external sources, and more.
Journal Templates
ℹPrescriptive guidance for feature activation, and better usage of core Wrksuite capabilities delivered digitally or through engagements and programs.
Tasks
ℹCreate a dedicated space for your customers to manage their support requests and community contributions with a personalized portal.
Recurring Journals
ℹAgents and internal teams can easily add new information with integrated knowledge management and leverage that content themselves to respond faster and more accurately when helping customers one-on-one.
Recurring Bills
ℹCreate multiple support request forms that show a unique set of ticket fields, ensuring you’re gathering the right info from the customer for every support request. Show only the fields that you want agents and end users to see in ticket forms for a better user experience.
Client Approval
ℹ
Sales Approval
ℹAccurately measure and avoid breaches by setting Service Level Agreements based on conditions. Add to any view for easy monitoring.
Timesheet Approval
ℹProvide support and localize your help center in multiple languages (30+).
Timesheet - Client Approval
ℹProvide support and localize your help center in multiple languages (30+).
Purchase Approval
ℹProvide support and localize your help center in multiple languages (30+).
Workflow Rules (Up to 10)
ℹProvide support and localize your help center in multiple languages (30+).
VIEW FEATURES
Suite Professional
US$ 99
per agent/month billed annually
Free trial
Most popular
Invite 10 users
ℹAn integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
3 GSTINs
ℹDeliver rich, modern, and automated conversational experiences out-of-the-box on your website or mobile app.
Vendor Portal
ℹProvide personalized support over the phone or web.
Multi-Transaction Number Series
ℹCreate self-service articles that empower customers to find answers on their own.
Budgeting
ℹAutomate and streamline agents' processes to provide faster resolution at scale.
Print Cheques
ℹProvide immediate answers to incoming questions using machine learning to reply instantly with available, relevant information so customers can get answers without waiting. Answers can be delivered via email, ticket form, live chat, messaging, social channels, Slack, API and/or SDK.
Custom Domain
ℹA unified, conversation-focused agent workspace helps your team manage conversations across all web, mobile and social channels in one single view.
Custom Status
ℹAnalyze your performance using pre-built dashboards that include best practice customer service metrics.
Custom Buttons and Links
ℹStore Wrksuite data, files and third party data in our flexible and open platform. Learn more about data by plan here.
Validation Rules
ℹTap into 1,000+ prebuilt apps and integrations available from the Wrksuite Marketplace to unite your favorite tools and important business data without writing a single line of code. Or build your own apps for exclusive use within your account, using our App or Channel Framework.
Related Lists
ℹThe API is a powerful resource that many Wrksuite customers use to bulk-import resources, create apps, pull data from external sources, and more.
WebTabs
ℹPrescriptive guidance for feature activation, and better usage of core Wrksuite capabilities delivered digitally or through engagements and programs.
Workflow Rules (Up to 200)
ℹCreate a dedicated space for your customers to manage their support requests and community contributions with a personalized portal.
WRKSUITE Payroll (20 employees)
ℹAgents and internal teams can easily add new information with integrated knowledge management and leverage that content themselves to respond faster and more accurately when helping customers one-on-one.
Custom Reports
ℹCreate multiple support request forms that show a unique set of ticket fields, ensuring you’re gathering the right info from the customer for every support request. Show only the fields that you want agents and end users to see in ticket forms for a better user experience.
10 Custom Modules
ℹ
Twilio
ℹAccurately measure and avoid breaches by setting Service Level Agreements based on conditions. Add to any view for easy monitoring.
Email, Voice, Chat
ℹProvide support and localize your help center in multiple languages (30+).
Cashflow Forecasting Report
ℹGet tickets to the right agent based on their expertise so that they’re served a ticket they can efficiently solve.
Integrate Shopify Stores (Up to 2 stores)
ℹCreate a space for your customers to connect and collaborate with your business, as well as with one another.
Warehouse Management (Up to 5 warehouses)
ℹEnable agents to seamlessly bring in other people from internal and external teams to collaborate on tickets without interrupting the main conversation flow within the ticket.
Serial Number Tracking
ℹCreate customized dashboards with charts and filters. Share and schedule dashboards to keep teammates and stakeholders in the loop about key insights and trends.
Batch Tracking
ℹDeliver enhanced support with sophisticated call management tools such as requesting a callback, conference calling, IVR routing, and much more.
View real-time reports and dashboards
ℹSpecify where your account data is stored, whether in the US, APAC, or European Economic Area. Some restrictions apply.
Customize reports and dashboards
ℹWrksuite has successfully completed a HIPAA/HITECH assessment and can make its Business Associate Agreement (BAA) available for execution by subscribers.
Collaboratively create reports with colleagues
ℹWrksuite Events Connector lets users stream near real-time data changes (events) from Wrksuite into AWS through Amazon EventBridge. Common use cases include enhancing customer information with machine learning (ML), security and compliance tools, or custom analytics and business intelligence through services such as AWS Lambda, Amazon Simple Storage Service (Amazon S3), Amazon Kinesis, and Amazon SageMaker.
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Frequenty Asked Questions
How can I buy your software?
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