CRM Suite
CRM Suite is not a ticketing system. It's a new type of customer service CRM that drives smarter data-driven processes to help you resolve more conversations faster.
Intelligent automation
The CRM Suite platform uses AI and machine learning to improve the precision and speed of service by automating repetitive, manual tasks as well as your most complex business processes. Enhance agent productivity, Assess customer needs in real time. Shorten the time it takes to deliver exceptional outcomes.
Proactively engage customers
With all your data in CRM Suite platform, agents and automation can take action to keep customers informed and engaged with your brand. Solve customer problems before they know one existsCreate customer segments to send personalized offers. Build segments to engage with high value customers.
Personalize Your Messaging
Create dynamic segments based on product vertical, lead activity. Hyper-personalize your nurturing campaigns for each segment & watch your conversions go. Manage all contacts from one place and build better relationships.Keep track of hours worked, improve your team's productivity and your bottom line.
Get context for every conversation
CRM Suite unifies purchase history, past interactions, and other customer data from all your systems and displays it as a single timeline for each customer. Agents never have to switch screens to see all customer info.Accelerate the successful completion of customer inquiries. Avoid having to ask tedious questions.
One platform, truly omnichannel
CRM Suite omnichannel platform breaks down the communication silos that fragment service experiences, cause agent collision, and frustrate customers. Single threaded conversation Reply from any channel, at any time inquiries. Includes channels such as email, chat, SMS, voice, Facebook Messenger, Twitter, etc.
