Better customer experiences
Service Suite provides the complete customer service solution that’s easy to use and scales with your business
The Process Leading up to Customer Success
The method of achieving it will be different for every company. The first thing about customer success you have to know is that it’s not customer support it’s a way of proactively working with your customer
Drive business growth through customer service
Customer service agents are enjoying the speed and usability of Service Cloud in their customer dealings. Having everything in one place boosts productivity, reduces query-handling time, and promotes smoother customer experiences.
Take action to make improvements
Customer success strategy with concierge onboarding, by improving user experience and by getting a support team running round the clock to solve your customers problems and build relationships.
Only pay for what you need
One important Service Suite characteristic is that there is no installation made on the customer's side, everything is installed at the vendor and the customer rents what it needs. The customer most often pays license fees to use the software. On premise software can be the same software as Service Suite, the big difference is in the way of delivering the software.
Platform support services
Service Suite Provides Business Support Service portal that is designed for the communication between clients (end-users or resellers) and the service providers for any emerged situation within the application. And also set of tools that can be used for management, deploying, monitoring and analyzing SaaS applications offered.
Digitize and automate customer service processes
Many organizations battle to support clients to locally available new records, resolve grievances, or cycle claims. Multi-step processes length detached groups and frameworks. These storehouses keeps organizations from conveying a start to finish computerized insight, render specialists defenseless to interface with different groups rapidly, limit chief's capacity to pinpoint and resolve issues with administration conveyance, and drive up the expense of administration.
Capabilities that scale with your business
Adjust the Service Suite information model so that it's open, usable, and spot on for your business. You can catch movement, similar to when a request is put, and client credits, similar to their shoe size. Every last bit of it amounts to a solitary perspective on the client. Associate your most loved applications in minutes, not months, and get a total client view that specialists can make a move on.
Rethink the client experience
Scale administration tasks and increment consumer loyalty with associated advanced work processes that mechanize work across divisions. Automate processes from the front office to the back. Intelligently route cases to the best employee and gain visibility into the full case lifecycle.
Increased number of customer renewals
Customers are more likely to want to do more business with your company if you can provide seamless, effective support and customer service helps make and more revenue overall.
Connect teams to boost efficiency
Computerize processes from the front office to the back. Cleverly course cases to the best worker and gain perceivability into the full case lifecycle.
Reduced costs from legacy solutions
Customer service software brings together and improves upon the functionality of many different legacy technologies. Switching to a unified customer service platform reduces operational costs.
Automated Customer Service
Take out pointless manual cycles so your group can zero in on tackling client issues. Enable specialists to make credible encounters that scale.